Frequently Asked Questions
Common questions about TrackMe+
General
What is TrackMe+?
TrackMe+ is a web application for tracking medications, peptides, supplements, and related health data. It helps you manage dosing schedules, calculate injection units, log doses, and track lab results.
Is my data secure?
Yes. Your data is stored securely with encryption. We never share your personal health information with third parties.
Can I use this on my phone?
Yes! TrackMe+ is fully responsive and works on smartphones, tablets, and desktop computers. Just visit trackmeplus.com in your mobile browser.
Medications
How do I calculate injection units?
TrackMe+ calculates units automatically when you set up a vial medication. The formula is:
Units = (Dose mg ÷ (Vial mg ÷ BAC water mL)) × 100
Example: 0.5mg dose from a 10mg vial with 2mL BAC water = 10 units
What's the difference between medication types?
| Type | Use For | Unit Calculation | |:—–|:——–|:—————–| | Vial | Injectable medications | Syringe units | | Drops | Sublingual liquids | Number of drops | | Pills | Tablets/capsules | N/A |
How do I track multiple time doses?
When setting up a medication, you can add multiple “Time of Day” entries. Each will appear separately in your daily schedule.
Doses
What's the easiest way to log a dose?
From your Dashboard, find the dose in “Today’s Schedule” and check the Done checkbox. That’s it!
Can I log a dose for a past date?
Yes. Click Add Dose and select any date in the past.
How does the dose timer work?
The timer helps you space peptide doses properly. Select a preset time (5-30 minutes) or enter a custom duration. The timer:
- Continues even if you navigate away
- Persists if you close and reopen your browser
- Plays an audio alert when complete
- Shows a browser notification (if enabled)
Plans & Billing
What's included in the free plan?
- Up to 3 medications
- 10 lab results per year
- Basic dashboard
- Email support
How do I upgrade my plan?
Go to Settings → Billing and click the Upgrade button for your desired plan.
Can I cancel anytime?
Yes. Go to Settings → Billing and click Cancel Subscription. You’ll retain access until the end of your billing period.
Troubleshooting
Why isn't my scheduled dose showing?
Check that:
- Medication Status is “Active”
- Frequency is set correctly
- Start Date is today or earlier
- For weekly medications, you’re on the right day
I'm not getting timer notifications
- Click the 🔔 button to enable notifications
- When your browser prompts, click “Allow”
- Make sure your device’s Do Not Disturb is off
How do I contact support?
Two ways:
- In-app: Settings → Support → Report an Issue
- Email: support@trackmeplus.com